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Article - Troubleshooting

Browser Errors

If you experience browser issues of any kind, they can typically be resolved by deleting your browser history and restarting your browser. Here are instructions for accepted browsers:

 
Chrome:
  1. Open Chrome and click the three dots (more) icon in the top-right corner.
  2. Select "History" and then "Clear browsing data".
  3. Choose a time range (select All Time) and select the types of data you want to delete (choose Browsing History, Cookies, and Cached Images and Files).
  4. Click "Clear data". 
Microsoft Edge:
  1. Open Edge and click the three dots (more) icon in the top-right corner.
  2. Go to Delete Browsing Data.
  3. Choose a time range (select All Time) and select the types of data you want to delete (choose Browsing History, Cookies, and Cached Images and Files).
  4. Click "Clear now". 
Firefox:
  1. Open Firefox and click the three horizontal lines (menu) icon in the top-right corner.
  2. Select "History" and then "Clear Recent History".
  3. Choose a time range (select Everything) and select the types of data you want to delete (choose Browsing & Download History, Cookies and site data, and Temporary Cached Files). 
  4. Click "Clear".